Middleware
EngineerAugust 2011 – Current
Navy Federal
Credit Union, Vienna, VA,
USA
·
Responsible
for architecture, tuning, and support of the middleware and web tier of a
high demand, high availability, high performance, high security financial
services environment serving 5.1 million members.
·
Lead
Administrator (SME) responsible for design, implementation, upgrading, and
tuning CGI’s HotScan 7.5 and 7.7 in support of enterprise transactional
integrity, security and regulatory compliance.
·
Lead
Administrator (SME) responsible for design, implementation, upgrading, and
tuning Infogix Insight & Assure 8.1 in support of business to manage, analyze and monitor
their data.
·
Lead
Administrator in IBM Business Process Manager Server 8.5 platform (BPM).
·
Managed
enterprise licenses for IBM WebSphere, DataPower, Business Monitor, Decision
Server, WSRR, and Web Content Management utilizing IBM License Management
Tool (ILMT).
·
Tuning,
upgrading, and root cause analysis of more than 300 applications in the
enterprise environments.
·
Upgrade,
design, implement, administer, support, and performance tune WebSphere
Application Server 7.0 and 8.5 including XI52 DataPower Appliances and XC10
Caching Appliances.
·
Responsible
for WebSphere Application Server 8.5 upgrade, migration of applications,
support and performance tuning.
·
Experienced
in migration from IBM DataPower XI50 appliances to XI52. Initial
configuration, migration of services, including decommissioning of old
appliances.
·
Performance
monitoring and analysis using Splunk Enterprise, and CA’s APM for problem
determination.
·
Java heap
dump analysis utilizing IBM Support Assistant for problem determination.
·
SSL
certificate lifecycle management and End-to-End SSL implementation.
·
Installation,
configuration and maintenance of J2EE applications on WebSphere Application
Server and HTTP Server in a multi-clustered high-availability environments.
·
Responsible
for 24/7 on call support for Production environments.
·
Experience
in troubleshooting production issues and problem determination.
·
Experience
with WebSphere Application Server and WebLogic Application Server.
·
Experience
with Apache Tomcat Web Server and IBM HTTP Server.
·
Assisted in
the monitoring and reporting on website traffic and performance.
·
Administration
of WebSphere MQ Servers, WebSphere Portal Servers, DataPower Appliances.
·
Initial
configuration and administration of Google Search Appliances in test and
production environments.
·
Configured
JDBC providers, data sources, virtual hosts, SSL, Global Security, and LDAP.
·
Experience
configuring Novell eDirectory, Active Directory, and CA SiteMinder LDAP.
·
Administration
of IBM WebSphere Portal and Web Content Management 6.0.
·
Installation,
initial configuration and management of Adobe CQ 5.6.1 servers for content
management in a large-scale environment.
·
Administration
of IBM Business Process Manager Servers 8.5 in a large-scale environment.
·
Administration,
initial configuration and management of CGI HotScan 7.5 and 7.7.
·
Implementation
and configuration of SSL Security Certificates. Requesting digital
certificates, creating self-signed certificates, importing and exporting
public/private keys on IBM HTTP Web Servers and WebSphere Application
Servers.
·
Experience
using Microsoft SharePoint Content and Document Management.
IT Help
Center CoordinatorFebruary 2008 – July 2011
Navy Federal
Credit Union, Vienna, VA,
USA
·
Troubleshoot,
resolve and escalated problems related to enterprise hardware and software.
·
Resolved
technical processing problems involving hardware i.e. LANs, CRTs, ATMs, PCs,
Mobile Devices, AV equipment, telephony and contact center management systems
and software application problems.
·
Created
incident tickets, change tickets, and provided guidance in the BMC Remedy,
and HP Business Service Manager ticketing system to customers.
·
Maintained
documentation of incidents and problem resolution procedures for training
purposes.
·
Provided
training, mentoring, and guidance of new team members in Help Center
operations.
·
Performed
several upgrades and technical assistance with certain programs such as IBM
Lotus Notes and operated on different OS such as Linux and Windows.
·
Responsible
for coordination and scheduling of vendor maintenance with over 260 branch
office locations.
Satellite
TechnicianMarch 2007 – January 2008
Avtron
Communications, McLean VA,
USA
·
Completed
residential and commercial installation and configuration of Dish Network
satellite cable systems.
·
Completed
site surveys, material requirements estimation, and proper dish placement for
optimal signal strength.
·
Installation
of Dish Network receivers and satellites, including running cables and
mounting satellites.
·
Completed
device termination and satellite removal.
·
Ran
diagnostic tests to verify functionality of satellite cable equipment.
·
Carefully
explained all aspects of running the cable system to customers.
·
Assisted
customers in contacting support for activation signal.
·
Provided
explanation and usage of new equipment.
Education
and Training
ITT
Technical Institute, Chantilly, Virginia, USA
Bachelor of
Science Degree, Computer Electronics and Engineering Technology
Received
training by IBM Business Partner Global Knowledge:
Administration
of IBM Business Process Manager Advanced v8.5
IBM DataPower
SOA Appliances v3.8.1
IBM WebSphere
Application Server v7.0 Problem Determination
IBM WebSphere
Application Server v7.0
IBM WebSphere
Application Server v8.5
AIX Jumpstart for UNIX Professionals
Certification
ITIL Foundations Certification